AI Tagging and Field Filling

Fill every ticket field - accurately, instantly, and under admin control. SOC 2 Type II certified

Why teams use it

• Accuracy you can trust: Learns from past tickets & your instructions, using the latest AI models.
• Admin-grade control: Specify which fields to auto-fill and control behaviour with custom instructions for each field.
• Speed & consistency: Faster first action, clean taxonomy, and fewer QA fixes.
• Enterprise readiness: SOC 2 Type II certified, scoped permissions, and audit logs.

How it works

1. Connect your Zendesk instance.
2. Set up the fields you want to auto-fill.
3. Ready to populate fields automatically or with one click from the ticket sidebar.

What’s included

• Auto-tagging and field population (tags, type, custom dropdowns, multi-selects)
• Trained based on your past tickets and instructions
• Configure which fields are auto-filled and how to fill them

Pricing

Tiered plans based on usage. All features included in every plan — pick the tier that matches your volume. Start with the 14-day free trial with unlimited usage allowance to try the app on real tickets. Manage your plan via our dashboard. Check pricing details here: https://pluno.ai/pricing-pluno-zendesk

FAQ (highlights)

• Will it change our taxonomy? No - Fields are filled using your existing values and tags.
• What about accuracy? Fields are filled based on past tickets and your instructions, and only auto-applied if confident.
• Custom fields? Yes - Works with any field including dropdowns, multi-selects, and custom fields.
• Setup time? ~10 minutes - Connect, set up fields, and provide instructions.

Security & Compliance

• SOC 2 Type II certified; scoped permissions only; documented retention.
  
• Data used solely to provide the feature; no third-party resale.
• Read our security and data protection policies.

Support & Maintenance

• Reach us via our website, or email - your call
• Fast response times: within a few hours
• Onboarding help is available
• Weekly feature updates and improvements
• Follow our changelog