The AI Summary Assistant uses OpenAI, Google Gemini, or Perplexity.AI to automatically generate and store ticket summaries as comments or custom fields, helping agents and managers quickly review tickets and identify escalation issues. The app also suggests optimal ticket subjects and follow-up comments while allowing customizable prompts for granular control over AI outputs. Support teams of any size benefit from streamlined ticket reviews and faster troubleshooting, though the app requires existing API credentials and is a paid service.
Vendor Description
Use AI technology to summarize tickets and store the summary as a comment or in a custom field to reference later. This app will help agents and managers quickly and easily get a summary of a ticket to assist in ticket reviews, manager chats with agents, and troubleshooting escalations.
This app is a paid app that uses API services from OpenAI (ChatGPT), Google (Gemini), or Perplexity.AI. Each offer their own unique benefits and are supported in the same app!
The app allows users to:
*Generate a summary for the ticket
*Store the last generated summary for quick reference *Save the summary upon solving of the ticket
*Suggest the best ticket subject
*Suggest the 'next best' comment
This great app that takes advantage of modern AI models to enhance the output to your valued customers. The app is great for small or large teams and will help make reviewing tickets a breeze. Since you can customize each prompt, it gives you granular control over each response output generated by the API.
Note: Saving of summaries only happens via the UI when tickets are solved by agents using the app and does not save a summary of the ticket when solved by a trigger or API.
This app uses API keys from OpenAI, Google, or Perplexity.AI. You must already have an account with access to API keys with either of these services to take advantage of this app.
Installation
Install the app into your instance. You will need a valid API key from either OpenAI, Google, or Perplexity.AI to continue. Enter the required fields and modify your system prompt message to generate the best summary for your business needs. Once installed agents will see a new ticket sidebar app to use.
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