3CLogic is a cloud-based contact center platform that integrates with Zendesk Talk to provide inbound, outbound, and blended call handling capabilities, including IVR, ACD, and predictive dialing features. The solution includes advanced reporting with business analytics and real-time scripting engine, leveraging AWS infrastructure to eliminate traditional server-based architecture. Organizations using Zendesk Talk can consolidate customer communications and contact center operations within a single platform.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions, based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. As a true next generation cloud based software solution, hosted on Amazon Web Services, it offers seamless integration with CRM solutions. Finally, in addition to traditional contact center features (e.g., IVR, ACD, and predictive dialer), 3CLogic provides a powerful market-leading reporting framework with business analytics and a real-time scripting engine.
Installation
After purchasing 3CLogic's contact center software, you will need to download the 3CLogic software to your PC. The software only takes up 24MB of space. After the software has been downloaded, contact the 3CLogic support team who will supply you with a username and password and help you configure the Zendesk integration. All you need is a PC, internet connection, and a headset.
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