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Feature
Redacto
ChannelReply
Rating
5.0 (2)
4.0 (166)
Price
$10/mo
Paid
Installs
4+
1,337+
Published
Jun 3, 2025
Dec 18, 2015
Last Updated
Feb 27, 2026
May 26, 2023
Version
3.0.0
2.0.2
Products
Support
Support
Free Trial
No
No
Which should you choose?
ChannelReply has 1.3K more installs than Redacto, suggesting broader adoption in the Zendesk ecosystem.
Redacto is rated higher at 5.0 vs 4.0 stars.
ChannelReply is free while Redacto is a paid app, which may be a deciding factor depending on your budget.