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Feature
Genesys Cloud
Dialpad
Rating
4.0 (11)
4.0 (86)
Price
Paid
Paid
Installs
289+
421+
Published
Jan 12, 2016
Jan 11, 2018
Last Updated
Feb 9, 2026
Feb 6, 2026
Version
2.12
1.0
Products
Support
Support
Free Trial
No
No
Which should you choose?
Dialpad has 132 more installs than Genesys Cloud, suggesting broader adoption in the Zendesk ecosystem.
Both apps are equally rated at 4.0 stars.
Both apps are free, so you can try each without any cost commitment.