Bring your support and product teams together
About Zoho Sprints
With Zendesk Support for Zoho Sprints, your support teams can collaborate with product teams and serve your customers better. Zendesk Support tickets can be linked to work items in Zoho Sprints so that your teams can collaborate with context and resolve customer issues faster.
Serve your customers better
Support teams can collaborate with product teams on bugs that are hindering your customers’ experience and get updates on the issue’s resolution — all from within your Zendesk Support account.
Collaborate with context
In Zoho Sprints, product teams will have a comprehensive view of customer conversations related to an issue. They can collaborate with your support team to resolve issues — without switching tabs.
Installation
Ensure you have an account in both Zoho Sprints and Zendesk.
Steps to install
From your Zoho Sprints account, click Setup and go to Marketplace > All > Zendesk for Zoho Sprints.
Click Install on the top right corner.
Choose your Project and Accessibility preferences and click Install Now.
Enter your Zendesk Sub-Domain and click Save&Next.
Authorize your connections and triggers.
Zendesk extension will now be installed in your Zoho Sprints as well as in your Zendesk account. Visit your Zendesk tickets to start using this extension.
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