Effectively communicate about outages. Tulii is a status page platform.
About Tulii Statuspage for Support
Tulii helps businesses to keep customers in the loop during downtime, build complete trust, and reduce support tickets, so your team can focus on the fix.
Unlock the power of customer experiences with Zendesk integration, empowering support teams or agents with enhanced visibility into issues for more effective problem resolution.
Unlock the power of customer experiences with full visibility: Unlock the power of customer experiences by integrating Zendesk and Tulii. Provide support teams with superior visibility on issues for building lasting relationships through efficient issue resolution.
A complete, integrated, customer service solution: A complete, integrated, customer service solution combines diverse tools seamlessly, offering efficient management of customer interactions across channels, ensuring exceptional service delivery and fostering lasting customer relationships.
Installation
Steps to set up Tulii app for Zendesk Marketplace:
At Zendesk's Marketplace click Get Set Up on the top right.
Select your account and click Install.
Inform the Title and URL of your Tulii statuspage i.e. https://acme-inc.tulii.io
You should see Tulli under the Currently Installed tab.
Now, as an agent, once you're seeing a ticket, click on Apps at the side panel on the right. You'll see all current incidents, making it easier for you to spot tickets related to known issues and answer accordingly.
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