Traceless

Traceless is a communication security platform that protects your team from hackers.

We are a SOC2 certified company that is actively protecting over 8000 businesses. Our system ensures your help desk and customers stay safe from fraud and stolen credentials using a simple intuitive set of tools.

This integration is purpose-built for Zendesk teams, providing modern, easy-to-use tools to protect sensitive customer communications. Instead of relying only on email addresses or ticket metadata to confirm identity, Traceless layers in biometric multi-factor authentication (MFA) and expiring, one-time links that work seamlessly inside Zendesk workflows.

• Rapid on-demand MFA for customers and team members: Support agents can send a secure verification prompt that asks the customer to authenticate using their face, fingerprint, or sms code before sharing sensitive details or making account changes. This ensures the person on the other end is truly the account holder, reducing fraud and social engineering risks.

• Secure Traceless links: Instead of sending static URLs or files that can be reused or forwarded, Traceless generates time-bound, single-use links that disappear once they've served their purpose. This limits data exposure and stops sensitive support communications from lingering in inboxes or being reused maliciously.

• Frictionless Zendesk integration: Traceless is designed to fit naturally into the agent's existing Zendesk view, requiring little to no workflow change. Agents simply choose when extra verification is needed, and customers get a fast, mobile-friendly experience that doesn't require them to install an app.

Peace of mind for helpdesks and enterprises

By making identity verification and secure message delivery native to the helpdesk experience, Traceless helps MSPs, enterprises, and regulated industries meet compliance standards (SOC 2, HIPAA, GDPR) while drastically reducing the risk of account takeover, impersonation, and accidental data leaks.

https://traceless.com

Privacy policy and data details: - https://traceless.com/privacy - https://traceless.io/terms