Telephony Integration by Knots

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Integrate your legacy telephony system with Zendesk

The Knots Telephony Integration is a simple solution that works with old telephone systems to transform your customer support by offering insights into usage, performance, and customer service on a single platform.

Simplify your operations and enhance security with our flexible, scalable system. To benefit from:

• Automatic Ticket Generation: Creates a ticket as soon as an agent takes a call, providing comprehensive customer information upfront.
• Compatible with various telephony systems: seamlessly integrates with old systems, including Placetel, Alcatel, 3CX, Cisco, Swyx, Avaya, etc.
• Enhanced Data Insights: Detailed logging of call details and agent performance metrics in Zendesk for better analysis and decision-making.
• Increased Visibility: Offers managers a comprehensive view of all channel performance.

Improve Customer Interaction with the Telephony System App for Zendesk

Match the telephone numbers of your customers with their emails to access customers' order history, past support interactions, account information, and other relevant data.

Main Benefits of Integrating your Legacy Telephony System with Zendesk:

1. Optimized Customer Service: Increases first-call resolution rates and improves customer satisfaction.
2. Cost Reduction: Reduces the need for expensive hardware and lowers IT expenses.
3. Quick Setup: It only takes 2 minutes to start with the Telephony Integration.
4. Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
5. Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.
6. Actionable Insights: Enables continual enhancement of phone support efficiency.

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

• Ticket Parser
• OCR for PDF and Scanned Documents
• Shopify Data Sync
• API connections
• Round Robin Assignment
• Ticket Exporter & Archive
• Ticket Classification
• Sentiment Analysis
• Ticket Language Detection
• Merge Duplicate Tickets
• Change Ticket Requester
• And more Zendesk Automation

Contact

For more information or any inquiries:
Email: [email protected] | Web: knots.io

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