Side Tickets by LEAFWORKS

Enhance Zendesk Side Conversations with the Side Ticket app

The Side Tickets app simplifies creating multiple child tickets and link them to a main ticket. You can easily link tickets, sync comments and attachments as public or private replies. Moreover, agents save time by accessing key information without searching through multiple tickets. Any agent can create side tickets in Zendesk, which are automatically linked to the original inquiry.

💡 Within the app, you can choose a plan (standard or premium). Your configuration will not be lost if you want to upgrade from standard version to premium.

Why the Side Ticket app is a game changer

• Work smarter, not harder - Forward or copy content between tickets with editing options (aka Pick & Pack)
• Save valuable time - Create multiple tickets at once and assign tickets to groups
• Structured & consistent workflow - Use predefined templates to save time with repeating side tickets

What can the app do besides linking tickets and assigning tickets to groups?

The side ticket app organizes all conversations in a single, structured ticket thread. This streamlines the agent's workflow, speeds up responses, and enhances customer satisfaction. You can also create a ticket template, which allows you to predefine ticket properties like priority and status, sync custom fields, and use placeholders to transfer data seamlessly.

Important Features

• Pick & pack: Edit and share content between tickets
• Multi Ticket creation up to 20 side tickets simultaneously
• Create and use Zendesk ticket templates in your side tickets to save time with repeating side tickets. For example: if an initial ticket requires you to request information from a third party and the message will be always in the same format
• Define ticket properties in the ticket templates (e.g. form, priority, status, etc.)
• Use placeholders in your ticket templates

Data Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

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