Route: Revolutionizing the Post-Purchase Experience

Route is at the forefront of enhancing the post-purchase journey, offering unparalleled protection and convenience to both brands and their customers. With a suite of services including licensed shipping insurance, swift issue resolution, comprehensive package tracking, carbon-neutral shipping options, and targeted remarketing strategies, Route is dedicated to elevating brand value while simultaneously diminishing operational costs and significantly enriching the customer experience. This comprehensive approach not only empowers customers with the ability to track all their orders in a single, convenient location but also ensures the safe and timely arrival of their purchases.

Transforming Challenges into Opportunities

Since its inception in 2019, Route has rapidly evolved into a pivotal player within the ecommerce ecosystem, amassing a network of over 13,000 brands and engaging more than 3 million active app users. To date, customers have placed their trust in Route to safeguard nearly 150 million orders. Route excels in converting potential negative incidents, such as lost, stolen, or damaged packages, into opportunities for positive engagement, thereby fostering loyalty and encouraging repeat business.

Seamless Integration with Zendesk

Route's strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface. This integration offers:

• Comprehensive Visibility: Instant access to detailed insights regarding each claim, facilitating a deeper understanding of customer issues.

• Direct Communication: The ability to effortlessly communicate vital claim information to customers, including status updates, shipping details, and resolution preferences.

• Efficient Claim Initiation: The capability to lodge claims for compromised packages directly within Zendesk, linking them back to Route for prompt and automated resolution.

• Unified Workflow: A streamlined process that consolidates all Route claim information within the Zendesk platform, enhancing efficiency and coherence.

This integration equips support teams with all the necessary tools and information to effectively resolve customer issues, ensuring a seamless and transparent post-purchase experience that not only meets but exceeds customer expectations.