Set fields as required when agents create or edit a ticket
About Required Fields
Required Fields App for Zendesk Support - made by helphouse.io
The Required fields for Agents app allows you to, quite simply, make the fields, that are required when closing a ticket, required when an agent creates or edits a ticket.
Core features
Simply install this app, and any field marked required when an agent solves a ticket, is now required when an agent creates a ticket!
Disclaimer
This app works with Ticket Forms, but NOT with the Conditional Fields App!
Community
We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.
Made by helphouse.io - Zendesk Master Partner
This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.
We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also help companies implement and optimize Zendesk. We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions.
Installation
Requirements
The Required Fields app is super easy to install! You just need to have an admin account in Zendesk.
How to install
- Install the app from Zendesk Marketplace
- And that's it! The app will be available when you reload Zendesk Support.
NB The app will not be visible anywhere. It simply changes the behavior of the field “Required to solve a ticket”. You can’t see any changes in the interface - only in the behavior.
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