Escalate Zendesk support tickets into workable tasks in Project Insight
About Project Insight
Project Insight provides SELL-WORK-BILL™ workflows efficiently bridging the gap between Sales, Support and Finance. By linking these systems, you have better customer experiences and more growth opportunities.
Easily create, update and organize work in one place. Collaborate with people in and out of your organization. Project Insight is free with paid add-ons, and fixed cost integrations.
Core Features:
Projects & Tasks
Document Management
Time Tracking
Reporting & Insights
Easy Collaboration
Mobile App
And more!
PI makes your life easier, integrating with Zendesk, QuickBooks, Trello, Jira and host of other tools. For a free account, go to https://projectinsight.com/team.
Installation
After installing the add-on, go to a Ticket that needs work escalation.
In the Project Insight App Pane, log into your PI workspace OR create a new one. Follow the prompts to complete your sign-in.
Once you are signed in, you can escalate a Zendesk Ticket into a Projec Insight task by cicking the CREATE TASK button.
You will be prompted to choose an existing project. (If you do not have a project created, go to your PI workspace and create one.)
After you have selected your project you will be prompted to choose the Project Manager.
After you complete this, refreshing the Ticket will show the Task information next to the Ticket.
Similar Apps
Select an Address
Zendesk
Choose an email address to be associated with a ticket
Out of Office
Zendesk
Manage, display, and act on the availability of Zendesk Support agents.
Salesforce
Zendesk
Easily act with a unified view of the customer across Sales and Service
Notification App
Zendesk
Broadcast a message to all the agents signed in to your Zendesk account
Sell app for Support
Zendesk
Unify sales and support.
Asana
Asana Support
Resolve tickets faster and improve cross-functional collaboration with Asana
