Marketplace Channels

Marketplace channels connects your online marketplaces with Zendesk, bringing all customer messages directly into your Zendesk tickets.

Your agents can read and reply to marketplace messages without leaving Zendesk, eliminating the need to switch between multiple platforms.

Key Benefits:

• Centralize marketplace communication in Zendesk
• Respond faster from a single workspace
• Use Zendesk features like SLAs, triggers, and automations
• Improve agent productivity and customer satisfaction
• Monitor performance with centralized reporting for all the marketplaces With Marketplace Channels, you can manage marketplace conversations just like any other support channel — directly inside Zendesk.

Supported marketplaces:

The list is constantly growing:

• ##Mirakl## (BHV, Blokker, Boulanger, Campadre, Carrefour, CasaDelLibro, Conforama, Coppel, ElCorteIngles, Elkjop, Empik, Eprice, FeelUnique, FonQ, Galeries Lafayette, GPA, Ibs, Intermarché, Kleertjes, Leclerc, LDLC, Maisons du monde, Manor, Nature et découvertes, PC Componentes, Public, Showroom prive, Tradesquare, Ubaldi, Worten,...)
• ##Fnac## (Fnac/Darty)
• ##Octopia## (CDiscount, Bébé boutique, Europazon, Ramsay, Casino, Vert Body, Marjane,...)
• ##Rakuten##
• ##Kaufland##
• ##Backmarket##
• ##Allegro##
• ##Miravia## (Miravia, Aliexpress)
• ##Returnless## ...

Please let us know if you'd like to see other marketplaces enabled.

Volvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that!

You can also check the details on our website and if you have any questions please contact us.

Data privacy

Your data is fully secure: - 🚫 No data retention - our platform transforms the data transitionning between the marketplaces and Zendesk - there's no data retention on our servers - 🔒 Secure transfer - all of the data is encrypted in transit - 🔑 No credentials stored - all of your login credentials stay in Zendesk - 🛡️ GDPR compliant - our servers are EU - based and we adhere to strict data privacy regulations - check out our privacy policy for more details