A seamless voice and support call integration with Zendesk
About Kixie
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
A seamless voice and support phone call integration with Zendesk. Connect to your existing phone service (pbx, cellphone, VOIP) or setup a new cloud phone system from scratch that can be used all across the world.
Automatically create Zendesk tickets from inbound and outbound calls with a call recording right inside Zendesk. Make one click calls from Zendesk and automatically create new customers with name information.
Setup automated attendants, ring groups, and phone numbers in over 40 countries. Call coach your support representatives and easily transfer calls between agents and managers.
Installation
- Sign up for a free trial at https://www.kixie.com/zendesk.html
- Download and install Kixie Google Chrome Extension
- Login into Kixie
- Go to Zendesk > Settings > API
- Check "Enabled" for Token Access
- Click "Add new token" and name it Kixie
- Copy the API token
- Add the API token to Kixie by going into Settings->Add CRM
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