IBAM Enhanced messaging widget

About IBAM Solutions AB

IBAM Solutions AB builds practical customer support tooling that helps support teams launch faster and maintain consistent customer experiences.

What this integration does well

Enhanced Messaging Widget gives Zendesk admins a single place to configure and deploy a branded messaging widget.

Key capabilities include: * Widget appearance controls (colors, labels, launcher position, and branding) * Guided configuration to keep setup consistent across teams * Embed token generation and regeneration for secure client-side deployment * Per-installation settings management so each Zendesk account stays isolated

Data disclosure and security

This app accesses and processes only the data needed to provide widget configuration and token management: * Zendesk installation metadata used to identify the tenant * Widget configuration values entered by admins * Generated embed token status and token lifecycle metadata

We do not sell customer data. Data is used only to operate this integration, scoped per tenant, and protected with tenant isolation controls and authenticated API access. Access to stored data is limited to authorized systems and personnel for support and operational purposes.

For more details, see our Privacy Policy, Terms of Use, and Data Processing Addendum (DPA). For privacy or security questions, contact [email protected].