Bill your clients for the time your agents spend working on support tickets.
About Hourly Billing
Optimize your billing process with our app designed to track and invoice the time your agents spend working on support tickets. Whether in Zendesk Support or Zendesk Talk, our tool ensures you capture every billable moment efficiently and accurately.
Functionality:
-Comprehensive Time Tracking in Support: Monitor the time your agents dedicate to each support ticket within Zendesk Support, ensuring precise billing and productivity analysis. - Zendesk Talk: Keep track of agent time spent on customer calls in Zendesk Talk, providing a holistic view of all support activities. - Detailed Reporting: Generate comprehensive reports that detail the time tracked, making invoicing clients straightforward and transparent.
Installation
How to Install:
1.Click Install: Begin by clicking the install button on the Zendesk Marketplace.
2.Fill in Your Details: Provide the necessary information to configure the app for your environment.
3.Add Custom Fields: Integrate custom fields into your Zendesk forms to facilitate precise time tracking.
4.Generate Reports: Easily create reports that capture all tracked time, ready for invoicing.
5.Done: Start leveraging the power of detailed time tracking and invoicing with ease.
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