Create, link, and comment on Height tasks from within Zendesk
About Height
By connecting Zendesk to Height, you can automatically track progress and communicate updates with your coworkers.
Create & Link tasks from Zendesk tickets
You can create new Height tasks directly from a Zendesk ticket, making it easy to file bug reports or share feedback with the team.
You can also link existing Height tasks to Zendesk tickets. For example, if there's a support email about a known bug, you can link that ticket to the existing task in Height to keep track of it.
Getting updates on progress
Once a ticket is linked to a Height task, the tasks will show up in the apps sidepanel with key info, including assignees and status. When there are new chat messages on the linked task, or its status changes, you'll seem them on the Zendesk ticket.
Cross-team communication
Answer questions from your engineering coworkers or add additional details from the customer with internal notes that get cross-posted to the linked Height task.
Installation
By connecting Zendesk to Height, you can automatically track progress and communicate updates with your coworkers.
You must have Zendesk admin privileges to complete setup.
- Click "Install" from Zendesk Marketplace.
- Click "Complete set-up" and after confirming that you want to proceed with installation, the Height app will automatically be added.
You should now see the Height app in your Apps sidepanel in Zendesk as an option. * Click "Connect Zendesk to Height" to log in to your Height account. Each of your Zendesk teammates will need to log in to their Height account from the Apps sidepanel too.
Now you should see the Height app in your Apps sidepanel with the options to create a new task or link an existing one. You're all set!
Note: connecting your Zendesk account will create a Height bot user on your Zendesk account.
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