Solve your IT support Google Workspace account requests from within Zendesk
About Google Admin Pro by SaaS Aid
**Solve your everyday IT support requests quickly and efficiently by managing Google Workspace user accounts directly from the Zendesk ticket interface.
**
User Account Actions:
- Reset account passwords (including forcing users to reset their password upon next login)
- Reset 2 Step Verification (2SV) on accounts
- Log out user from all web sessions
- Wipe all Oauth tokens
- Suspend / Unsuspend accounts
- Deactivate accounts
Group Actions:
- View current Google Workspace group memberships
- Add user to Google Workspace groups
- Remove user from Google Workspace groups
This app is developed by SaaSAid, a trusted provider of innovative solutions designed to enhance the functionality of leading SaaS platforms. Our tools are built with security, reliability, and IT support teams in mind.
For feedback or support, please visit our website https://www.saasaid.com or email [email protected].
Installation
You need administrator permissions in both Google Workspace and Zendesk Support in order to complete the installation of this app.
To install the app:
Create your Google Workspace Service Account by following the instructions listed on our knowledgebase article. We recommend you follow best practices listed by Google to create a service account.
Click the Free trial button in the Zendesk App Marketplace to set up the Google Admin Pro app in your Zendesk Support account.
Enter your Google Workspace domain (e.g., if your email address is [email protected], enter
company.comas the domain).Open the .json service account key file obtained from Google Workspace and copy paste it in its entirety into the
Service Account JSONfield.Optionally, you can turn on or off Group management on this screen.
Click on the Install button to finalize the installation and enjoy the benefits of having the ability to resolve Google Workspace support tickets directly within Zendesk.
If you need any assistance during or after installation, please don't hesitate to visit our website https://www.saasaid.com or contact our support team via email.
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