Foqal

Make Your Slack & Microsoft Teams Channels More Effective, More Efficient

Whether it's for Customer Support, or IT/HR help desk, Foqal provides native service operations in Slack and Microsoft Teams to streamline agent work while improving CX. Foqal provides conversational ticketing, workflows, automations and reporting analytics that seamlessly integrate with Zendesk for an end-to-end experience that your users will love.

Modern Service Operations for Your Messaging Channels

• Conversational Ticketing: Foqal provides multiple super easy ways for users to raise a Zendesk ticket while in chat. Minimal to no-training required of users.

• Channel Communications Management: Foqal aggregates conversations from multiple channels into a single Zendesk queue or route different channels to different teams.

• Workflow Automation: Foqal automates tasks, processes and deflection within messaging channels to streamline customer experience. CSAT surveys live in chat, PW-ID reset procedure, presentation of most likely resolution article from your knowledgeable…

• Analytics: Foqal lets you create reports to understand your team and customers in Zendesk Explore or Google Data Studio.