AI Ticket Redaction by Knots

Automatically Remove Sensitive Data from Zendesk Tickets

Support tickets often contain sensitive information such as credit card numbers, personal addresses, phone numbers, IDs, or confidential business details. Once this data is stored in a ticket, it becomes a long-term risk for audits, internal access, and compliance.

AI Ticket Redaction by Knots automatically detects and removes sensitive information from Zendesk tickets without any manual work from agents.

How AI Ticket Redaction Works

When a ticket is marked as solved, AI Ticket Redaction scans the ticket content and attachments for sensitive data based on the rules you configure.

The app then permanently redacts that information from ticket text and files, ensuring sensitive data is not retained longer than necessary.

Redaction runs automatically in the background and does not interfere with active conversations or agent workflows.

What Can Be Redacted

You control exactly what gets removed, including:

• Personal data such as names, email addresses, and phone numbers
• Payment information including credit cards, IBANs, and account numbers
• IDs, serial numbers, or internal references, including data extracted via OCR for PDF and Scanned Documents by Knots
• Confidential customer or business information

Why Teams Use AI Ticket Redaction

• Reduce the risk of accidental data exposure
• Comply with data protection and privacy regulations
• Eliminate manual redaction and human error
• Limit long-term storage of sensitive customer information
• Protect internal teams by removing unnecessary access to private data

Get Started for Free

Try AI Ticket Redaction by Knots free for 14 days. Setup takes just a few minutes, and complimentary assistance is available.

About Knots

Knots builds practical automation tools for Zendesk teams. Our apps help support organizations reduce risk, improve data hygiene, and automate critical workflows without adding complexity.

Other Knots apps include Merge Duplicate Tickets, Ticket Language Detection, Change Ticket Requester, AI Ticket Autofill, and more.

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