Zoho Lens AR Remote Assistance enables technicians to initiate augmented reality video sessions directly from Zendesk tickets, allowing real-time visual diagnosis and resolution of customer issues with live annotation tools and hands-free guidance. The integration automatically manages session scheduling, generates detailed reports with session logs and duration, and updates ticket statuses upon completion, streamlining complex technical support workflows. This solution benefits support teams seeking to reduce resolution times and improve accuracy through visual collaboration rather than text-based troubleshooting.
Vendor Description
Zoho Lens is an augmented reality (AR) remote assistance solution that enables technicians to resolve issues faster with live video streaming, annotation tools, and hands-free guidance.
The Zoho Lens integration with Zendesk empowers technicians to provide augmented reality (AR) remote assistance directly from Zendesk support tickets. This integration boosts productivity, enhances customer satisfaction, and simplifies complex issue resolution with real-time visual collaboration
Key features
Real-time visual support: Technicians can diagnose and resolve issues accurately with live AR-based assistance.
Seamless session management: Schedule and start remote assistance sessions directly from Zendesk tickets, reducing response times.
Detailed session reports: Access logs, session duration, and notes for future reference.
Efficient ticket updates: Automatically update ticket statuses after session completion to maintain an organized support workflow.
Sign up now and explore the features.
Installation
Note: You should have a Zoho Lens account to get started with 15-day free evaluation to enable Zendesk integration. It would help you provide visual remote assistance a lot easier right from your tickets.
To Configure Zendesk in Zoho Lens
Log in to Zoho Lens
Navigate to Settings
In settings, goto Integrations>Apps
Search for Zendesk support and click CONFIGURE
Enter the sub-domain and click ENABLE
Now enter your Zendesk credentials and click Sign In
To Install Zoho Lens
Install Zoho Lens from Zendesk Marketplace
You can initiate an AR remote assistance session directly from the ticket
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