ZIWO for Sell enables sales teams to place inbound and outbound calls directly within Zendesk Sell using a built-in dialer, with complete call logs, recordings, and outcome details automatically attached to each lead and deal. Sales managers gain visibility into call metrics, KPIs, and call duration through the reporting section, allowing them to track productivity and optimize their sales cycle. The integration eliminates context-switching between tools and provides transparency on agent performance through comprehensive call activity documentation.
Vendor Description
Overview
ZIWO Cloud Contact Center now integrates with both Zendesk Sell & Zendesk support to offer an end to end call management solution. Place outbound calls using click to call feature using ZIWO dialer directly within Zendesk Sell. Boost your sales productivity with access to call logs mapped to every opportunity providing complete transparency to your sales cycle thereby optimizing agent productivity. To top it all, get access to key call metrics such as call log, call duration in the Reporting section.
Features
- Inbound & Outbound calling with ZIWO dialer
- Complete call log attached to every lead/deal/contact
- Call Recording & outcome information for every call activity
- Key call metrics & KPI accessible in the reporting tab
Watch this Demo to learn more about the ZIWO & Zendesk Sell integration, and start your free trial now.
Installation
You should have the free trial or paid ZIWO account to use the app. You can get it here. Note, the app only works in Google Chrome.
- Admin: Install the app from the Zendesk Marketplace.
- Admin: Open a deal - click the ZIWO widget.
- Admin: Grant permissions to access Zendesk Sell.
- Agents should log in to the ZIWO widget to place calls.
Please contact us if you have any issues with the app.
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