The Zendesk for Contact Center Dashboards app provides real-time access to contact center performance metrics and reporting directly within the Zendesk interface, including four comprehensive dashboards covering agent and team performance. This app is included with Zendesk for Contact Center Suite plans and enables supervisors and managers to monitor call metrics, historical data, and agent KPIs without switching between systems.
Vendor Description
Available to all customers on a Zendesk Suite plan using Zendesk for Contact Center - Learn more at https://www.zendesk.com/pricing
The Zendesk for Contact Center Dashboards app gives you seamless access to your contact center’s core performance metrics and reporting - all in real time and within the familiar Zendesk environment.
Included with your existing Zendesk for Contact Center solution: A straightforward, all-inclusive rate that covers everything you need to run an exceptional voice solution.
What’s included:
Full access to all Zendesk for Contact Center dashboards - no hidden tiers or limitations.
Gain immediate visibility into real-time and historical contact center metrics.
Access all four Zendesk for Contact Center dashboards directly within Zendesk.
Monitor agent and team performance effortlessly to make timely, informed decision.
Installation
Please reach out to your Zendesk representative or email [email protected]
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