This app integrates Zendesk support capabilities into Microsoft Copilot within Microsoft 365 applications, allowing employees to submit help requests, check ticket status, and access Help Center articles without switching applications. It reduces support ticket volume by surfacing self-service knowledge directly to users and streamlines ticket management by enabling agents to add notes and escalate issues from within Microsoft 365 apps.
Vendor Description
Zendesk Agent for Microsoft Copilot brings AI-powered support directly into the Microsoft 365 apps your employees use most. With Zendesk Agent, employees can get help, submit requests, and manage tickets without leaving the apps they already work in.
Key benefits:
• Deliver support right where employees work, with Copilot instantly capturing and confirming requests
• Streamline operations with real-time visibility to check ticket status, add notes, or escalate requests, all inside Microsoft 365 apps
• Reduce ticket volume by surfacing relevant Zendesk Help Center content, helping employees resolve common questions instantly
• Empower employees and keep support efficient by embedding Zendesk directly where work happens.
Installation
Getting Started
Set up Zendesk Agent in Microsoft 365 Copilot by following these steps:
1. Install Microsoft Copilot Integration
Click Install at the top-right of the page. Next, select Add Connection to start setup.
2. Connect to Microsoft
Sign in and finish the required authentication to link to your Microsoft Tenant.
3. Add Zendesk Agent to Copilot
Once setup is complete, Microsoft admin installs Zendesk Agent in Microsoft 365 Copilot and gives access to users.
That's it! Your team is ready to use Zendesk Support from inside Microsoft 365 Copilot!
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