The Zalo Integration app connects Zendesk Support to Zalo, Vietnam's largest messaging platform with over 100 million users, enabling support teams to receive and manage Zalo messages directly within Zendesk tickets. The integration supports multimedia content including videos, voice records, photos, and files, while allowing teams to automatically assign ticket types, priorities, and tags to incoming Zalo conversations. This app benefits businesses serving Vietnamese customers who want to provide support through customers' preferred messaging channel without switching between platforms.
Vendor Description
Zalo Channel from Quesera
Zalo is Vietnam’s premier chatting platform, with more than 100 million users worldwide. On a daily basis, people send about 900 million messages, make 50 million minutes of calls, and deliver 45 million pictures through the app.
Zalo has introduced Zalo Pay and achieved great success while tailing by other e-payment competition.
With Zalo Channel integration, Zendesk clients can connect and interact with their customers and Zalo users directly and help you create and handle all Zalo messages into your Zendesk workflows.
Some of the features such as:
- Seamless messages changes between Zalo & Zendesk Support tickets
- Support multimedia on tickets & Zalo ( video, voice records, photos, contacts, files)
- Define ticket type, priority and tags for your incoming Zalo messages/support
- Customisable Hello Message for your customer
Installation
Requirements
The Zalo Channel Integration needs a Zalo Official Account, you create or you are admin of this OA. The Zalo OA must be approved.
Preparation
- Install the Zalo Channel Integration from the Zendesk Marketplace
- Go to 'Channel integrations' in your Zendesk Support settings
- Select “Zalo Channel”
- Review the “General Information” tab and make changes if applicable
- Select the “Accounts” tab and press “Add an account”
- In the pop-up page, set the Name for your OA
- Set your Zalo Token (You can get the token from the link below the text box)
- Set the Optional Settings (Priority, Type, Tags)
- Press “Submit”
- That's it! Start chatting with your customers
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