Worktual Telephony integrates cloud-based voice calling and AI-powered communications directly into Zendesk, enabling agents to make and receive calls, access call history, and automatically log call data without leaving the platform. The app is designed for enterprise users on Zendesk Suite or Support + Talk plans who need unified communications capabilities, offering click-to-call functionality, automatic ticket creation, voicemail access, and call quality with minimal IT overhead since it requires no software installation.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing. Worktual is a cloud-based communications platform designed for businesses, powered by tailored AI solutions. Our mission is to enhance customer experience and engagement through innovative products and services. Our flagship offerings include Unified Communications as a Service (UCaaS), AI-powered chatbots, and AI contact centers.
Worktual Telephony for Zendesk provides seamless integration to create a powerful business communications hub so that enterprise users can access the Worktual services (such as voicecall, call history) more easily, without leaving the Zendesk.
The Worktual Telephony for Zendesk integration can be easily deployed on the Zendesk Web app and managed by IT admins. No software or hardware is required to install, maintain, or upgrade.
In order to use this integration, your organization must have an active Worktual account.If you are a new user, signup for an account New User.
Why Choose Worktual for Zendesk:
- Click to Call.
- Click to dial phone numbers with Zendesk.
- Automatically log calls to Zendesk and capture meaningful data for your organization.
- Access Call history and Voicemails within the Call Logs.
- Enjoy the high call quality and security.
- Automatic ticket creation: Create a new ticket for each call interaction into tickets for easy record keeping and issue resolution at the end of the call.
Installation
How to Install and Set up worktual telephony in zendesk :
Requirements :
- An active Worktual account.
- An active Zendesk account.
Steps to Set up :
- Worktual Telephony for Zendesk may be found by logging into the Zendesk Marketplace.
- Click Install and choose the subdomain for Zendesk. It takes you to the Zendesk login screen.
- Enter your agent or administrator credentials to use Zendesk support's Worktual call feature.
- After successfully completed the installatuion process .At the top right portion of the Zendesk workspace is visible to the user when they have logged in.
- After confirming the Zendesk subdomain and logging in to their Worktual account, users click the Worktual symbol.
- After it is finished, agents are prepared to answer or place calls from the Zendesk Workspace.
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