This app displays the full WhatsApp conversation thread directly in the ticket sidebar, allowing agents to access complete customer context without navigating away from their current ticket. Support teams benefit by reducing search time and gaining immediate visibility into WhatsApp interactions alongside standard ticket information.
Vendor Description
This app will show you the latest comments of the latest WhatsApp conversation ticket.
Using this app:
You can see the whole conversation right in your sidebar
You don´t waste time searching for the WhatsApp Conversation ticket
Why we did this
Sometimes, the last comment that the customer context provides for recent tickets is insufficient.
This app will give you all the context you need from a WhatsApp interaction right from the ticket sidebar.
Installation
Simply click install.
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