This app enables businesses to manage WhatsApp messaging directly from Zendesk using Botmaker's official WhatsApp Business API integration. Agents can chat with clients through WhatsApp, support multiple agents on a single number, deploy AI-powered bots, and seamlessly hand off conversations from bots to live agents. Customer service teams benefit from unified messaging across WhatsApp and Zendesk without switching between platforms.
Vendor Description
WhatsApp for Zendesk, by Botmaker
Integrate WhatsApp messaging for your business with Botmaker.
Botmaker is an official WhatsApp Solution Provider. With Botmaker you can create a WhatsApp Business API account, that is already connected to Zendesk and the Botmaker platform.
You will be able to chat with clients from Zendesk, manage multiple agents with the same number and connect bots with artifical intelligence. You can also manage a handover protocol to transfer conversations with bots via WhatsApp to live agents.
Installation
Go to Settings and click 'Channel integrations' in the 'Channels section'. Then click WhatsApp by Botmaker, go to 'Accounts' tab and click 'Add account'
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