Voxloud integrates a cloud phone system with Zendesk Support to centralize business telephony and customer interactions in a single interface. The integration automatically logs all calls, identifies customers upon arrival based on existing contacts, and provides access to the Zendesk Support contact list from the desktop app. Support agents with "Talk - Partner Edition" seats benefit from increased productivity through streamlined call management and automatic customer context within their existing support platform.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Voxloud allows you to connect your business telephony with a click with Zendesk Support, centralizing the data in a single interface and using the Zendesk Support data to help you give context to the interactions with your customers.
This integration allows you to increase business productivity with the following features:
Automatic call log in Zendesk Support for each call made, lost, received or left on voicemail
Automatic customer identification when a call arrives based on the Zendesk Support contacts list
Access to the Zendesk Support contacts list from the PC app
To activate the integration, simply connect Zendesk Support to Voxloud by activating the integration with one button.
Installation
Sign up at https://www.voxloud.com, setup your account, go to the Integrations section in your control panel, select Zendesk Support and follow the settings flow.
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