Vouch for Support enables support teams to collect asynchronous video and screen recording responses from customers directly within Zendesk, eliminating the need for plugins or installations. The app reduces ticket resolution time by allowing customizable video collection with built-in transcripts, while support agents can also send video responses back to customers demonstrating solutions. This benefits support teams handling complex issues that benefit from visual demonstration and reduces back-and-forth communication cycles.
Vendor Description
Save time responding to support tickets with Vouch.
Vouch helps reduce the back and forth associated with diagnosing support tickets by providing the opportunity for your customers to record their screen or camera and provide a video response asynchronously.
Vouch allows customers to record directly within their browsers, meaning customers are not required to install any plugins or apps.
Vouch Features
Collect video responses and / or screen recordings as part of your support workflow
Recorder is completely browser based and built mobile first, allowing customers to record without the need to install any apps, plugins or extensions.
Control the questions, format, maximum duration and more to help identify the issue faster.
View complete transcripts from the video responses and screen recordings within Zendesk.
Record your own videos to send back to customers showcasing the resolution to particular issues.
Requirements
- Vouch for Support requires a Vouch account
Installation
How to Install
Sign into your Vouch account (Or sign up)
Navigate to the Vouch App Directory
Select Zendesk
Add your Zendesk Subdomain
Click Connect to Zendesk
Find out more by following the Vouch for Support support guide
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