Voodoo SMS

Name: Voodoo SMS
Author: Voodoo SMS

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Support

Voodoo SMS enables support agents to respond to Zendesk tickets through SMS messages using a dedicated virtual mobile number, allowing customers to resolve issues directly via text without accessing a support portal. Agents can manage the full support conversation from their phone while customers communicate through standard SMS. This integration is ideal for teams seeking to provide accessible support channels and for customers who prefer text-based communication over web-based ticketing systems.

Support

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Vendor Description

Voodoo SMS is a bulk SMS platform that allows you to send and receive SMS from a dedicated portal or API.

Our Zendesk integration allows you to reply to your support tickets via SMS and continue the chat using your phone!

You will need a few things to get started: * Have a Voodoo SMS account - sign up if you don't * Get a Developer API key * Purchase a Virtual Mobile Number (£10 + VAT p/m)

Once set up, messages go through your VMN and your customers can handle their support queries without having to login to a platform - it's done on their phone!

Installation

To begin using the integration, you must first have some prerequisites: 1. Have a Voodoo SMS account. 2. Generated an API key. 3. Purchased a Virtual Mobile Number.

Click the Install button and this will install the integration.

Go to the app settings via Manage > Voodoo SMS and fill out the oppropriate options, inclduding your API and your VMN.

Now when setting up your triggers, you can choose Voodoo SMS as an action and set up your pre-defined messages that you want to send out to the recipients phone.

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