Vision-Bot

Name: Vision-Bot
Rating: 4 (7 reviews)
Author: Forget Computers

by Forget Computers

4.0 (7)

Paid

Support

Vision-Bot is a sidebar app that displays critical Apple device information from Jamf directly within Zendesk tickets, allowing agents to quickly confirm device status, check-in recency, and copy serial numbers for historical searches. The app requires either a Robot Cloud subscription or Vision-Bot account and enables faster ticket resolution by providing device context without leaving Zendesk. Support teams managing Apple devices benefit from immediate visibility into device health and problem areas.

Support

View on Zendesk Marketplace

1 / 3

Vendor Description

Overview

Respond to tickets more efficiently with enhanced context and up-to-date device data using Vision-Bot for Zendesk. View critical and often referenced Apple device information right next to tickets. Plus, get one-click access to detailed information within Vision-Bot.

Easily Confirm Critical Device Information

Install the app to reference relevant device data next to tickets. Know immediately if a device has problem areas or hasn’t checked-in recently and is out-of-date. Easily copy and paste device serial numbers to search Zendesk for a history of alerts.

Requirements

Anyone with a Robot Cloud subscription or a Vision-Bot account can use this app. If you run your own Jamf Server, you’ll need to add the "Dashboard: Email Addresses" Extension Attribute. You can find this in your Vision-Bot documentation.

Installation

Any Zendesk Admin can add Vision-Bot:

Log in to your Zendesk account
Click on the Admin gear/icon
Under Apps, click Marketplace
Search and click on Vision-Bot
Click Install
Give the app a custom Title if you choose and toggle role restrictions if applicable
Copy your Vision-Bot API key:
- Login to Vision-Bot
- Select your name in the upper-right corner
- Click My Profile