Versature CTI links phone calls to Zendesk cases, automatically capturing call records and data within the platform so agents no longer need to manually document call details. Support teams benefit from having complete call history and interaction context directly accessible in their ticketing system, improving efficiency when handling phone-based customer inquiries.
Vendor Description
This integration will allow businesses to track any phone-based interaction with clients. Whether your callers are experiencing a challenge, placing an order, or simply need to chat with a representative, the record of the phone call will be linked to the case. This call data will automatically populate within the Zendesk platform so that agents no longer have to manually add every detail.
Installation
Click install to add the app to your Zendesk profile, then select the phone icon in the top bar will appear and the app window will open. Once it's up you will be prompted to sign in. Sign in using your sonar credentials.
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