Unitalk Cloud is a cloud-based IP telephony service that integrates with Zendesk to automate call handling and customer management for businesses of all sizes. It enables agents to automatically create tickets from calls, record conversations, transfer calls to assigned employees, and click-to-call directly from customer cards, while automatically opening customer information upon answering. The app benefits sales and support teams by streamlining call workflows, tracking call sources, and logging missed calls as tickets without manual data entry.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Cloud IP telephony ** Nextel Cloud ** will provide you the opportunity to automate the work with calls from clients, for businesses of any size in a couple of clicks!
Benefits:
- Easy start - start using right now
- Automation creation of contacts and tickets
- Updating tickets
- Save the recordings of conversations in tickets
- Transfering a call to the assigned employee
- Displaying the customer's name on the ip phone
- Creating tickets for missed calls
- Call directly from the customer card via click to call
- Auto-open client card when you answering a call
- Analytics of the traffic source for which the client came
Upgrade your sales team today with 14 days free trial here!
Installation
- Install the app
- Go to Unitalk personal account
- Enter your Zendesk domain name into "Account Name" field (for https://company.zendesk.com, the domain will be named "company")
- Click "Connect"
Done, you can make calls now!
Similar Apps
Aircall for Support
Aircall
Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality
RingEX by RingCentral
RingCentral
Streamline workflows with the RingEX integration for Zendesk.
Zoom Meetings by Faye
Faye Digital
Deliver more personalized service with the Zoom for Zendesk integrations
Dialpad
Dialpad, Inc
Make phone calls in Zendesk with Dialpad.
Zoom Contact Center
Zoom Video Communications, Inc.
Zoom Contact Center for Zendesk
55PBX Softphone PABX Virtual
55Telecom
Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.
