ULTATEL is a cloud-based phone system integration that enables agents to make and receive calls directly from Zendesk using click-to-dial functionality, with automatic display of caller account records and real-time call logging to tickets. The app benefits agents on Talk - Partner Edition seats by streamlining call workflows across multiple browser tabs while eliminating the need for separate software installation.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
ULTATEL is Offering an integration with our cloud based phone system that will help agent do the following:
- Complete cloud-based app no software to install.
- Access from anywhere on both Windows and Mac using any popular browser.
- Easy click-to-dial from within Zendesk by clicking on any contact, saving time and improving call efficiency.
- Instant screen notification panel with caller’s account records automatically displayed on incoming & outgoing call.
- Multiple-browser tabs enabling multiple interactions across multiple tabs.
- Real-time call Tickets saved to corresponding Zendesk record.
- New records contacts, Tickets–can be easily created while on a call.
Learn more about ULTATEL & Zendesk CRM integration by visiting https://www.ultatel.com/crm-Integration/zendesk.
Installation
Before you begin
- Make sure you have an active ULTATEL cloud phone service account. If you do not have one, please go to https://www.ultatel.com.
Getting Started
- Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
- Under Apps, select Marketplace, then find the ULTATEL app and click the tile.
- On the ULTATEL app page, click Install App in the upper-right corner.
- Refresh your Zendesk login session. The ULTATEL app icon shows at the top right hand corner.
- Click the ULTATEL app icon. ULTATEL for Zendesk has been activated automatically.
Similar Apps
Aircall for Support
Aircall
Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality
RingEX by RingCentral
RingCentral
Streamline workflows with the RingEX integration for Zendesk.
Zoom Meetings by Faye
Faye Digital
Deliver more personalized service with the Zoom for Zendesk integrations
Dialpad
Dialpad, Inc
Make phone calls in Zendesk with Dialpad.
Zoom Contact Center
Zoom Video Communications, Inc.
Zoom Contact Center for Zendesk
55PBX Softphone PABX Virtual
55Telecom
Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.
