The Twilio SMS, WhatsApp for Support app enables Zendesk agents to send and receive SMS, MMS, and WhatsApp messages directly within the support platform, with capabilities for bulk messaging to multiple contacts and personalized outreach using ticket and contact placeholders. Multiple agents can collaborate using shared or individual messaging numbers, and incoming messages from these channels automatically create support tickets. This integration benefits support teams seeking to engage customers through preferred communication channels without leaving Zendesk.
Vendor Description
Twilio SMS, MMS, WhatsApp for Zendesk Support
Send & Receive SMS, MMS, WhatsApp messages from your customers in Zendesk support.
Features
Get SMS, MMS, WhatsApp messages as tickets and reply to customers.
Send Bulk SMS to many Zendesk contacts instantly
Multiple agents can send messages using common WhatsApp number or separate numbers.
Initiate SMS, MMS, WhatsApp message from Ticket View
Initiate SMS, MMS, WhatsApp message from Contact View
Use ticket & contact placeholders for quickly constructing personalized message for contacts from Zendesk support.
About Ulgebra
We develop extensions & integrations for web apps.
Contact us for integration requirements.
Installation
Read our documentation click here to setup Twilio SMS, MMS, WhatsApp in Zendesk.
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