Twilio SMS by OAppS

Name: Twilio SMS by OAppS
Price: 20.00 USD
Author: OAppS Technologies

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The Twilio SMS by OAppS app integrates SMS and MMS messaging capabilities into Zendesk, enabling agents to send and receive text messages directly within the support platform. It supports outbound and inbound messaging, bulk SMS campaigns with unlimited templates, multiple Twilio phone numbers, and live chat sessions over SMS, allowing support teams to communicate with customers through their preferred channel without leaving Zendesk.

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Vendor Description

Connect with your customers around the world using Twilio SMS/MMS for Zendesk extension. Instantly send SMS & MMS messages using both Templated and Customized SMS. Channel Integration helps to communicate within the Zendesk support medium.

Key Features :

Outbound Messages - Send SMS/MMS messages to any Zendesk Contacts as tickets/ threads.
Inbound Messages - Receive SMS/MMS messages from any number as Zendesk Tickets.
Bulk SMS - Send Templated or Customized messages as bulk SMS to Zendesk Contacts instantly.
Unlimited Templates - Save Unlimited Templates with friendly names.
Unlimited Phone Numbers - Add multiple Twilio Phone numbers and associate them with a Friendly name.
Channel Integration - SMS is now available as a channel in Zendesk, which means businesses can now engage their end-users in live chat sessions on SMS.

Prerequisite :

Zendesk Account
Twilio Account
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NO PAYMENTS on the free trial period.

About OAppS :

Authorized Marketplace app solutions developers. Contact us for any extensions & integrations development. We are passionate about creating Outstanding Apps, that Empower Your Business And Lead To Success.