Triage & Response Automation by Ultimate uses generative AI to automatically handle and respond to support tickets across 109 languages, with the ability to resolve approximately 60% of tickets without human intervention. The solution integrates directly with Zendesk to maintain conversation data within the platform, intelligently route tickets to agents when needed, and connect to existing systems to pull real-time customer data for personalized responses. Support teams benefit from reduced operational costs and increased capacity, while customers receive instant 24/7 resolutions.
Vendor Description
Automate 60% of your support with Ultimate.
The customer support automation platform for enterprise. The Ultimate platform, including generative AI UltimateGPT, enables customers to automate 60% of their digital support channels - decreasing costs, empowering agents, and delivering amazing customer experiences. Leveraging the latest conversational and generative AI technology, our Triage & Response Automation solution empowers brands to
- Provide instant, 24/7 customer resolutions in 109 languages
- Maximize productivity and minimize effort for support teams
- Scale support capacity without scaling costs
What makes Ultimate different from other bot and automation providers?
Our seamless integration with Zendesk allows you to:
- Retain all of your conversation data in Zendesk, not a third-party app
- Route and enrich Zendesk tickets
- Create smart escalations to human agents
- Measure your bot's performance in Zendesk
We support custom integrations with your existing tech stack to:
- Capture unique inputs like order numbers and tracking IDs to personalise each interaction
- Provide your customers with real-time information from your data warehouse
- Process API calls to enable end-to-end automation for workflows like returns and exchanges
With years of industry expertise:
- We’re innovators in the field of support automation and constantly work to bring you the latest advances in conversational and generative AI technology
- Global brands like Zendesk, DeepL, Finnair, and TransferGo trust our AI-powered solution
- We take security seriously — we’re proud to be GDPR and SOC2 type-2 compliant
Ready to start your automation journey?
Find out your automation potential by scheduling a free consultation with one of our AI Experts.
Installation
Find out your automation potential by scheduling a free consultation with one of our AI Experts.
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