Toky integrates a cloud-based phone system with Zendesk to enable agents to make calls and send SMS directly from tickets while automatically logging all call events and details. The app supports voice, phone, and SMS communication with features including call recordings, voicemails, speech-to-text, and virtual phone numbers from multiple countries. Support and sales teams benefit from streamlined customer communication and improved call tracking without leaving the Zendesk interface.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
Improve your support and sales processes, by integrating Zendesk with your Toky call center. Seamlessly talk to your customers via web, phone or SMS. Toky will log all the call events automatically.
Toky is a full-featured Business Phone System that allows your customers and team to communicate efficiently, you just need a good internet connection. With virtual phone numbers from around the world, make yourself available no matter where your company is located. Integrate your Zendesk and other business tools easily, so you can call your customers with a single click and automatically log the details of every call.
Take advantage of features such as call recordings, voicemails, SMS, Speech to text, with affordable rates and proven reliability.
Installation
Create account at https://toky.co and follow this simple steps to integrate Toky and Zendesk: https://help.toky.co/en/articles/2814555-how-to-enable-zendesk-integration
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