TextIt enables organizations to open Zendesk Support tickets directly from TextIt's visual flow engine, allowing SMS, voice, and social media interactions to seamlessly escalate to human agents. This integration lets support teams manage customer conversations across multiple channels within Zendesk, eliminating the need to switch between platforms.
Vendor Description
At the core of TextIt lies our powerful flow engine. With flows, anybody can create engaging SMS, voice and social network applications visually without the need of a programmer.
Flows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your TextIt flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.
Installation
If you don't already have one, go to TextIt and create an account there. Signup is free! Once logged in there:
- Go to your account settings page.
- From the menu at the top right, select Add Ticketing Service.
- Select Zendesk and enter your Zendesk subdomain.
- Click submit and follow the instructions provided.
You will now be able to add Open Ticket actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.
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