Tencent Cloud IM enables Zendesk agents to communicate with customers through Tencent Cloud's messaging platform directly from ticket assignments, supporting one-to-one chat, group conversations, and system notifications. The integration automatically invites assigned agents to conversations and provides profile, group, and conversation management capabilities. This app benefits support teams that need to reach customers through Tencent Cloud IM channels without leaving Zendesk.
Vendor Description
Tencent Cloud Instant Messaging (IM) provides globally interconnected chat APIs, multi-platform SDKs, and UIKit components to help you quickly bring messaging capabilities such as one-to-one chat, group chat, chat rooms, and system notifications to your applications and websites.
With Tencent Cloud IM for Zendesk integration, ticket assignees are able to communicate with clients outside Zendesk by using Tencent Cloud IM services. Including features:
Listen to the ticket assignment and invite corresponding agents to the conversation.
Provide affluent chatting features.
Include profile management, group management and conversation management.
In case you haven't registered for Tencent Cloud IM, click here to signup an account and start a free app.
Installation
To set up Tencent Cloud IM for Zendesk, you need to have client side Tencent Cloud IM installed on your server and have registered for Tencent Cloud IM and created a SDKAppID, which identifies an Tencent Cloud app.
Install client side Tencent Cloud IM on your server:
Follow the instructions to create the service.
Fill out the SDKAppID and the Secret.
Start the service.
Install Tencent Cloud IM for Zendesk:
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