The Teamgate CRM app displays Teamgate lead, people, and company data directly in Zendesk's agent interface, allowing support agents to view complete sales pipeline information and ticketing history. This integration enables better customer conversations by providing agents access to communication history, attached files, ticket status, and involved parties, helping them understand customer context and resolve issues faster by identifying specific pain points.
Vendor Description
Teamgate is an inbound sales CRM for startups and SMBs to connect, research, present and close more sales. The Teamgate + Zendesk integration joins sales and support teams efforts to maximise customer satisfaction. This integration makes it possible to view Zendesk tickets straight from Teamgate. Improve customer satisfaction with better conversations - Inside every contact or company card, you will see a complete support ticketing history - Support history will also be attached to every active or inactive deal respectively. - Support history from Zendesk will feature communication history, as well as files attached, ticket status, customer’s contact information and all the people involved in ticket resolution. With the Teamgate CRM app you can view the following data directly in your agent interface: - View Leads data - View People data - View Companies data Teamgate and Zendesk integration will allow sales people to take a more individual approach in a pre-sale process. Seeing Zendesk tickets in a lead card would direct conversations with potential customers towards specific pain points and ultimately solve issues faster. Read more about the Teamgate + Zendesk integration or sign up for a free trial today!
Installation
Grab your Auth token from Teamgate. Follow this guide from Teamgate: Where can I find my Auth token. For full integration instructions, please visit https://support.teamgate.com/hc/en-us/articles/115003665105
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