TaskCall integrates incident response and management into Zendesk, enabling support agents to automatically trigger real-time alerts for urgent tickets and manually create incidents that mobilize IT-Ops and DevOps teams. The app allows agents to acknowledge, resolve, and reassign incidents; add responders; execute response sets; post status updates; and add contextual notes—all within the Zendesk console—reducing response time and downtime costs. Organizations benefit from streamlined stakeholder communication, faster incident resolution, and infrastructure vulnerability identification.
Vendor Description
TaskCall is an incident response and management service that helps organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication. With our in-depth analytics, companies can find crucial vulnerabilities in their infrastructure and work towards long term efficiency.
The TaskCall Zendesk app is designed to streamline the customer service process and enhance the capabilities of Zendesk. Customer support agents can be automatically notified when urgent tickets are raised by customers. Incidents can also be triggered manually on any TaskCall service. The content of the ticket can be converted into incidents that can be used to bring on IT-Ops and Dev-Ops teams into the response process.
Incidents can be acknowledged, resolved and reassigned from within the Zendesk console. Users can also add responders and run response sets to mobilize the response effort, post status updates to keep stakeholders up-to-date with the progress of addressing the raised ticket, and add notes to help the supporting teams get more context of the issue.
Installation
Please follow the instructions in the Zendesk Integration Guide in TaskCall Docs.
Similar Apps
Show Related Tickets
Zendesk
Shows related tickets
Jira
Zendesk
Unite your support and engineering teams with seamless Jira integration
TeamViewer
TeamViewer GmbH
Easy and fast remote support and desktop sharing directly from your tickets!
PagerDuty
PagerDuty
Notify and escalate critical issues and maintain visibility from Zendesk
Myndbend Process Manager
Myndbend
Create child tickets and get approvals from your agents or end-users
Recurring Tickets
SweetHawk
Easily manage an unlimited number of schedules to create tickets automatically
