Sweito synchronizes messages from multiple marketplaces (eBay, Catch.com.au, and others) into Zendesk, allowing sellers to manage all marketplace inquiries from a single helpdesk. The app enables agents to view complete ticket information and take actions directly within Zendesk—such as uploading proof of shipping and updating refund decisions—with responses automatically sent back to the respective marketplace accounts. This eliminates the need for sellers to log into multiple store accounts to respond to customer messages and process marketplace-specific actions.
Vendor Description
Sweito let's you manage your various marketplaces (eBay, Catch.com.au and others) tickets from your favourite helpdesk (Zendesk) and also allows you take action from your Zendesk account. It does this by synchronizing the messages from your store with your Zendesk account, allowing your replies to be sent back to your store automatically.
Sweito also let you take different types of actions from your Zendesk account, without having to log back in your different stores to do so. Some of the actions that can be taken includes uploading of proof of shipping, update refund decision, etc. depending on the store the ticket is received from.
This Sweito integration allows you view the full ticket information and take action from your Zendesk account, alongside each ticket view.
View Ticket Full Information
Access each ticket full information directly from your Zendesk account. This helps you properly identify each ticket opened and gives added information when making responses.
Action on Opened Tickets
Take action on tickets directly from your Zendesk account. All actions taken are sent back directly to your store, saving you the time.
Get Started
Start using Sweito today, visit https://app.sweito.com/#/auth/register to create an account for FREE! or visit Sweito Website for more information.
Installation
Install Sweito from Zendesk marketplace. Once installed, enter your Sweito App Token in the setting field shown and start using immediately.
Don't have a token? Visit here to learn how to generate one now
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