Super Receptionist provides phone integration with Zendesk that routes inbound calls to support agents or voicemail during business hours, with agents able to view caller history and link calls to existing tickets. The app automatically generates support tickets with call recordings after each interaction and allows agents to make outbound calls directly from Zendesk. Support teams using Zendesk Suite or Support + Talk Partner Edition benefit from streamlined call handling and unified customer communication records.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
With this amazing new integration, customers can get a special phone number from SuperReceptionist integrated with their Zendesk account. When customers call in, support teams can welcome them with a customized message, inviting them to submit a support ticket. If customers call in during business hours, they can even be directed to a live support agent automatically. Agents can greet customer with his name and also be aware of previous conversations and choose to link the calls to previous tickets or create new ones. Once the call is completed, SuperReceptionist automatically creates a support ticket on behalf of the customer, with a link to the call records. What's more, agents can even make calls right from the Zendesk account!!
Installation
To find out how to set up this integration, please view the instructions here.
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