Sonar

Name: Sonar
Author: Sonar

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Support

Sonar enables support agents to manage SMS/MMS and Facebook Messenger conversations directly within Zendesk Support tickets, eliminating the need to switch between applications. The app allows agents to reply to text messages using standard Zendesk tools like macros and triggers, while also supporting mass messaging and marketing campaigns with A/B testing capabilities. Support teams benefit from consolidated customer communication channels and improved response efficiency, while marketing teams can leverage the platform for personalized campaigns and customer engagement.

Support

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Vendor Description

Turn your text messages and chats into tickets within your Zendesk Support account
Increase efficiency by having all conversations take place within a ticket; no need to open another app or have another login
Gather insights specifically on text / chat communication channels
SMS has a 98% read rate
Use Sonar’s powerful features with Zendesk, including mass messaging

We’ve made it simple for your agents to reply to SMS/MMS and Facebook Messenger messages directly inside Zendesk Support.

Close Tickets Faster

Managing customer conversations in multiple areas is complicated. With Sonar, you’ll be able to manage your mobile messaging channels (SMS/MMS, Facebook Messenger) the same way as you already do with email within Zendesk.

All messages from your customers come in as tickets, and agents can simply reply or leverage any of the tools that exist within your Zendesk account such as macros and triggers. Agents will have no change in their workflow, which ensures that none of your customers slip through the cracks.

Bonus: You can reply directly to Slack and email notifications to quickly send a text back when you’re away from your computer.

Close The Loop On Support & Marketing

Sonar isn't only for customer service - it is also a powerful tool for promotion and relationship building.

Create personalized messages based on a user’s preferences
Send marketing campaigns with built-in A/B testing
Comprehensive dashboard to provide customer insights and let you track message performance over time

About Sonar

Sonar is an enterprise-grade solution for your mobile messaging needs. With our app, you will get access to:

A/B testing messages
Mass messaging
Call forwarding
Canned responses
Away messages
Intelligent routing
Deep conversation / messaging analytics
Robust API & webhooks

Reach out to us for flexible pricing and full scale pilots. We are readily available to ensure you’re meeting your business goals.

Installation

Our mobile messaging experts will integrate Sonar & Zendesk in a way that works with your ideal workflow. We do this (free of charge) because want to ensure the best possible experience for your team as well as your customers.

Fill out this form to get access: https://bit.ly/SonarZendeskIntegration

Feel free to reach out to us anytime if you have any questions: +1 (510) 398-4815

FAQ

Phone Numbers

You can use your existing number with Sonar.

We can also provide you a new number that can be used for texting and accepting calls. We will buy and manage all of your phone numbers - you just need to choose an area code and we’ll do the rest!