Solvvy is an AI-powered self-service platform that uses machine learning and natural language processing to understand customer intent and resolve issues automatically or route them to the appropriate support channel. The Zendesk integration enables support teams to reduce ticket volume by 20-50% while decreasing costs and improving customer satisfaction through intelligent omnichannel support. This solution benefits customer support organizations seeking to deflect routine inquiries and increase agent efficiency.
Vendor Description
Solvvy uses the power of AI to help your customers self serve and directs them to the right support channel using contextual and customer data.
Solvvy uses machine learning to train on your historical ticket data and natural language processing to detect your customer's intent.
The Solvvy app for Zendesk can be integrated in a matter of hours with no engineering effort with a simple, one-time integration.
Top brands such as Upwork, Vimeo, GoFundMe, Amazon, Under Armour, Calm, Ring, Casper, and OpenTable use Solvvy to provide omnichannel self-service to their customers and provide immediate resolutions of customer issues.
Solvvy customers experience the following business results:
*reduction of ticket volume by 20-50%
*lower customer support costs
*improved customer satisfaction
* increased agent efficiency
Learn more about Solvvy! or sign up for a demo to see how you can improve your support with a free trial.
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