The SMS Alert app integrates Zendesk with smsalert.co.in to enable bulk SMS notifications to customers and agents directly from tickets. It supports automated SMS alerts when ticket status or assignee changes, as well as manual SMS sending from the ticket interface, helping support teams reduce manual communication overhead and improve customer notification speed.
Vendor Description
SMS Alert is a powerful and robust online SMS platform capable of sending thousands of SMS messages with just a click. The SMS Alert app is an exclusive tool that equips your Zendesk account with SMS features using our smsalert.co.in service. Send custom SMS with a friendly interface. The customer will also love it, as they will be notified via SMS from your Zendesk CRM, helping increase customer satisfaction and reducing aftersales support and manual work in sending updates to customers.
Improve customer satisfaction with unique features
- send automated sms when status of ticket change.
- send automated sms when assignee of ticket change.
- send SMS to users phone directly from ticket page.
Installation
Follow these below steps for SMS Alert App Installation.
- Before using this App you need to have an account on SMS Alert. If you don't have an account signup here.
- After successful installation, go to App configuration tab, enter your SMS Alert username and password and active senderid, if you are using demo account write eStore as senderid.
- Edit template content as required for Ticket Status Change and Ticket Assignee Change. Leave SMS Template blank if you do not want to send SMS on any event.
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