Skylight integrates Lifesize's CXEngage platform into Zendesk, providing agents with an omnichannel workspace that unifies customer interactions across multiple channels within a single interface. The app enables agents to access complete customer history and seamlessly switch between channels while routing interactions based on customer context, eliminating the need to toggle between separate systems. This integration is available only to agents with Talk - Partner Edition seats and is designed for Lifesize customers leveraging Zendesk for customer support.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing). Skylight is the agent application for Lifesize’s CXEngage platform. Skylight embeds omnichannel interaction and routing capabilities directly into Zendesk to provide agents a single workspace for supporting customer interactions. By combining the advanced CRM functionality and data exchange between Skylight and Zendesk, agents can handle interactions with customers based on their full history on any channel – or pivot seamlessly from one to another, as needed, to improve the customer experience. Skylight provides a seamless integration for LifeSize customers wanting to get the most out of their Zendesk platform.
Installation
In order to utilize the Skylight application, user needs to be a Lifesize customer. For more information on becoming a Lifesize customer please go to www.lifesize.com. If you are an existing Lifesize customer, simply download the application from the Zendesk Marketplace.
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